Shelley K Morgan
A Little About
The missing link.
In my twenty years of experience, a common missing link in corporate culture has been employee awareness of the enterprise's value chain and where their role and responsibilities fit within it. This lack of awareness contributes to process delays, unresolved issues and reduced information sharing. Ultimately, the customer's experience is impacted.
Knowledge of the end-to-end value chain and the link(s) each employee contributes to builds a sense of ownership, community and pride. Having the self awareness of the upstream and downstream impacts to an employee's activities drives efficiency, quality, timely communications, and ultimately, increases overall customer satisfaction.
Defining the value chain and facilitating each employee's understanding of their role within it is one of the first contributions I make as a leader. Check out my experience for more details.
Start a conversation.
I am always willing to have a dialogue and share experiences. This is how we learn from each other and pay it forward. If you would like to learn more about me, my experiences in what has worked and what hasn't, and share the same...let's connect!